Privacy Policy

Introduction

agb89 ("the Platform", "We", "Us", "Our") is an internationally licensed online betting and gaming platform accessible at agb89.pro. We offer sportsbook betting, live casino, slot games, Domino QQ, and Capsa Susun to verified adult Members, with all financial transactions conducted in Indonesian Rupiah (IDR) through local Indonesian banking channels and e-wallets.

This Privacy Policy describes in plain, professional terms how agb89 collects, uses, stores, shares, and protects the personal data of our Members, prospective Members, and visitors to our website. It applies to all data processing activities conducted by agb89 in connection with the operation of the platform, regardless of the device or network you use to access it.

agb89 is committed to processing personal data lawfully, transparently, and in a manner proportionate to the legitimate purposes for which it is collected. We do not process personal data for any purpose beyond those described in this policy without first obtaining your explicit consent, except where we are required to do so by applicable law or by our international licensing obligations.

This policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are published on agb89.pro and are incorporated into the overall framework governing your use of the platform.

Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" — any information that identifies or could reasonably be used to identify a living natural person, either on its own or in combination with other data held by agb89. This includes your name, email address, mobile number, Indonesian national identity number (NIK), bank account details, IP address, and device identifiers.
• "Processing" — any operation performed on personal data, including collection, storage, organisation, structuring, use, disclosure, transfer, restriction, erasure, or destruction.
• "Data Controller" — agb89, which determines the purposes and means of processing your personal data.
• "Data Processor" — a third-party service provider that processes personal data on behalf of agb89 under a data processing agreement (for example, a payment gateway or KYC verification service).
• "Member" / "You" / "Your" — any natural person who has registered and holds a verified account on the agb89 platform.
• "Visitor" — any person who browses agb89.pro without registering an account.
• "KYC" — Know Your Customer; the mandatory identity verification process required before a Member may complete their first withdrawal.
• "Cookies" — small text files placed on your device by the agb89 platform to store session information, preferences, and anonymised analytics data.
• "Sensitive Data" — a subset of personal data that warrants heightened protection, including but not limited to financial account details, identity document numbers, and data relating to responsible gaming self-assessments.

Data We Collect

agb89 collects personal data through several channels: directly from you when you register or use the platform, automatically through your device and browser when you access agb89.pro, and from third-party verification partners during the KYC process. The categories of data we collect are set out below.

• Full legal name (as shown on your Indonesian national identity card / KTP)
• Date of birth (used to verify you are 21 years of age or older)
• Residential address in Indonesia (including city — for example Jakarta, Surabaya, Bandung, Medan, Bali, or Yogyakarta)
• Email address and mobile telephone number registered in Indonesia
• Username and encrypted password
• Indonesian national identity number (NIK) — collected during KYC verification only

• Bank account details used for deposits and withdrawals (institution name, account number, account holder name) — supporting BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, and Bank Permata
• E-wallet identifiers used for transactions via OVO, DANA, GoPay, ShopeePay, and LinkAja
• Full transaction history: deposit amounts, withdrawal amounts, dates, and payment method used — all denominated in Indonesian Rupiah (IDR)
• Bonus and wagering activity records

• Scanned copy or photograph of your Indonesian national identity card (KTP) or passport
• Selfie photograph holding your identity document, used for liveness verification
• Proof of payment method (e.g., a screenshot showing your bank account name)

• Betting and gaming history: markets wagered on (including BRI Liga 1, EPL, Champions League, Timnas Indonesia fixtures, and e-sports events), bet amounts, outcomes, and session durations
• Game launch history across slots, live casino, Domino QQ, and Capsa Susun
• Responsible gaming tool usage: deposit limits set, cooling-off periods activated, self-exclusion requests
• Customer support interaction records: chat transcripts and email correspondence with agb89 support agents

• IP address and approximate geolocation (used to detect access from restricted jurisdictions)
• Device type, operating system, and browser version
• Session timestamps and login/logout history
• Cookie data and anonymous analytics data (see Section 7)

How We Use Your Data

agb89 uses the personal data it collects for the following clearly defined purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent.

agb89 does not use automated decision-making processes that produce significant legal effects on individual Members without human review. Where automated tools are used (for example, for initial fraud scoring), a trained compliance agent reviews any decision that would restrict or close your account before it is implemented.

Legal Basis for Processing

agb89 processes your personal data on one or more of the following legal bases, as applicable to each specific processing activity:

1. Contract Performance: Processing that is necessary to provide the services you have contracted for when you registered an agb89 account, including account management, payment processing, and game access.
2. Legal Obligation: Processing that agb89 is required to carry out under applicable law, including KYC / anti-money-laundering (AML) obligations mandated by our international operating licence, and responsible gaming monitoring requirements.
3. Legitimate Interest: Processing carried out on the basis of agb89's legitimate business interests, where those interests are not overridden by your privacy rights. This includes fraud prevention, platform security, and anonymised analytics used to improve the Member experience. agb89 conducts a balancing test before relying on this legal basis and will not use it for any processing that poses a meaningful risk to your fundamental rights.
4. Consent: Processing based on your freely given, specific, informed, and unambiguous consent. This basis applies to: (a) optional promotional email and SMS communications about bonuses, seasonal offers (such as Idul Fitri and Ramadhan promotions), and new game launches; and (b) any non-essential cookie categories. You may withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

Data Sharing & Third Parties

agb89 does not sell, rent, or trade your personal data to any third party. We share personal data only in the following specific and limited circumstances:

We share data with companies that process it on our behalf under written data processing agreements that require them to protect your data to a standard at least as high as agb89's own. These include:

• Payment processors and banking partners: BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, and e-wallet providers OVO, DANA, GoPay, ShopeePay, and LinkAja — for processing IDR deposit and withdrawal transactions.
• KYC / identity verification providers: Third-party services that perform document verification and liveness checks on agb89's behalf prior to approving your first withdrawal.
• Game studio technology providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — these providers may receive anonymised session identifiers required to deliver their game content; they do not receive your personally identifiable registration data.
• IT infrastructure and hosting providers: Cloud hosting and content delivery network (CDN) providers that store and serve platform data; all are contractually bound to agb89's data security standards.
• Customer support platform: The provider of agb89's live chat and ticket management system, which processes support correspondence on our behalf.

agb89 may disclose personal data to law enforcement agencies, regulatory authorities, or licensing bodies where it is legally required to do so — for example, in response to a valid court order, warrant, or regulatory investigation. agb89 will notify you of any such disclosure where it is legally permitted to do so.

In the event that agb89 undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any change in the applicable privacy policy with a minimum of 30 days' notice before the transfer takes effect.

If you request a self-exclusion from agb89, we may, where technically possible and with your express consent, notify affiliated responsible gaming registers to assist in preventing you from accessing other online gambling platforms. This is entirely voluntary and carried out in your best interests.

Cookies & Tracking Technologies

agb89 uses cookies and similar tracking technologies on agb89.pro to enable core platform functionality, maintain your authenticated session, and gather anonymised analytics data that helps us improve the platform experience for Indonesian players.

agb89 does not use third-party advertising cookies or behavioural profiling cookies for ad targeting. You may manage your cookie preferences at any time via the cookie settings panel accessible from the footer of the platform. Disabling strictly necessary cookies will prevent you from logging into your account.

Data Retention

agb89 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by our international licensing obligations and applicable law. The following retention schedule applies:

At the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that makes re-identification permanently impossible. agb89 conducts periodic data audits to ensure that no personal data is retained beyond its scheduled retention period.

Your Rights Over Your Data

As a Member of agb89, you have the following rights in relation to your personal data. To exercise any of these rights, contact agb89 at [email protected] or via live chat. We will respond to all verified requests within 30 calendar days.

1. Right of Access: You have the right to request a copy of all personal data that agb89 holds about you, along with information about how it is processed. This is often referred to as a Subject Access Request (SAR).
2. Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account name corrections, KYC re-verification may be required.
3. Right to Erasure ("Right to Be Forgotten"): You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing on legitimate interest grounds. Note that this right is subject to our legal retention obligations — we cannot erase data we are required to retain under our licensing terms or anti-money-laundering regulations.
4. Right to Restriction of Processing: You may request that we temporarily suspend the processing of your data — for example, while we investigate a rectification request or a data accuracy dispute.
5. Right to Data Portability: You may request that we provide your personal data to you in a structured, commonly used, machine-readable format (such as JSON or CSV), or transfer it directly to another controller where technically feasible.
6. Right to Object: You have the right to object to processing based on agb89's legitimate interest, including any profiling undertaken for fraud detection. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
7. Right to Withdraw Consent: Where processing is based on your consent (such as promotional communications), you may withdraw that consent at any time by updating your communication preferences in the account settings panel or by contacting support. Withdrawal does not affect the lawfulness of any processing that occurred before withdrawal.

Security Measures

agb89 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our key security controls include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and agb89 servers is encrypted using industry-standard 256-bit SSL/TLS protocols. Every page of agb89.pro is served over HTTPS; plain HTTP connections are automatically redirected.
• Encryption at Rest: Sensitive data — including identity document files, bank account details, and KYC records — is encrypted at rest using AES-256 encryption within agb89's database infrastructure.
• Access Controls: Internal access to Member personal data is restricted to authorised agb89 personnel on a strict need-to-know basis. All staff with data access are subject to confidentiality obligations and receive regular data protection training.
• Secure Password Storage: Member passwords are never stored in plain text. They are hashed using a strong one-way cryptographic algorithm (bcrypt) with a unique salt per account, ensuring that even in the unlikely event of a data breach, passwords cannot be recovered in readable form.
• Intrusion Detection & Monitoring: agb89's infrastructure is continuously monitored for unusual access patterns, potential intrusion attempts, and DDoS attacks. Automated alerts trigger immediate response protocols.
• Penetration Testing: agb89 commissions periodic third-party penetration tests of its platform infrastructure and web application layer to identify and remediate security vulnerabilities before they can be exploited.
• Incident Response: In the event of a confirmed data breach that poses a risk to Members, agb89 will notify affected Members and, where required, the relevant regulatory authority, within the timeframe specified by our licensing obligations. Notification will include the nature of the breach, the categories of data affected, and the steps being taken to mitigate the impact.

While agb89 takes every reasonable precaution to secure your data, no internet transmission or digital storage system can be guaranteed to be 100% secure. We encourage you to use a strong, unique password for your agb89 account, enable any available two-factor authentication features, and always log out fully after each session, particularly when using a shared or public device.

Children & Minors

agb89 does not knowingly collect, store, or process personal data belonging to persons under the age of 21. Age verification is conducted during the registration process and is reinforced through mandatory KYC document checks prior to the first withdrawal.

If agb89 discovers, or reasonably suspects, that personal data belonging to a person under the age of 21 has been collected — whether due to falsified registration information or any other reason — the following steps will be taken immediately:

1. The account will be suspended pending investigation.
2. All funds in the account will be frozen and returned to the deposit source (the payment method used to fund the account) after identity verification of the payment account holder.
3. All personal data belonging to the minor will be securely and permanently deleted from agb89's systems, except where retention is required to document the incident for regulatory compliance purposes.
4. The incident will be documented and, where required by our licensing obligations, reported to the relevant regulatory authority.

If you are aware that a minor has registered an agb89 account, please report it immediately to [email protected] so that we can take prompt action.

Third-Party Links

agb89.pro may contain links to third-party websites or services — for example, links to game studio demonstration pages or payment provider information pages. This Privacy Policy applies exclusively to data processing carried out by agb89 in connection with agb89.pro. It does not apply to any third-party website or service that you access via a link on our platform.

agb89 has no control over, and accepts no responsibility for, the privacy practices or content of any third-party website. We strongly encourage you to review the privacy policy of any third-party site before providing your personal data to it. The inclusion of a link on agb89.pro does not constitute agb89's endorsement of that site's privacy practices.

All links within the agb89 platform navigation — including the header menu and footer menu — point exclusively to internal agb89.pro pages. No external links are embedded in the core navigation structure.

Policy Amendments

agb89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, updates to our platform, changes in applicable law, or requirements imposed by our international licensing authority. The most current version of this Privacy Policy will always be published at agb89.pro/privacy-policy.

When we make a material change to this Privacy Policy — meaning a change that meaningfully affects your rights or how your personal data is used — we will notify you by:

• Posting a prominent notice on the agb89.pro homepage for a minimum of 14 days prior to the change taking effect;
• Sending a notification to the email address registered to your account; and/or
• Displaying an in-platform notification when you next log in to your account.

Non-material changes — such as typographical corrections, clarifications that do not alter the substance of the policy, or updates to contact details — may be made without advance notice. The "Last Updated" date at the top of this policy will always reflect the date of the most recent revision, whether material or non-material.

Your continued use of the agb89 platform following the effective date of any amendment to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the amended policy, you must cease using the platform and may request account closure by contacting [email protected].

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to agb89's handling of your personal data, please contact our Data Protection team using the details below. We are committed to responding to all privacy-related enquiries within 5 business days (WIB, UTC+7).

For responsible gaming emergencies, or if you feel that gambling is negatively affecting your life or the lives of those around you, please visit our Responsible Gaming page for immediate self-help tools and support resources. You may request an immediate self-exclusion by contacting live chat at any time, 24 hours a day, 7 days a week, regardless of your time zone within Indonesia (WIB / WITA / WIT).