Responsible Gaming at agb89

Age Restriction Policy — 21+ Only

agb89 enforces its minimum age requirement at multiple stages of the player journey. At the point of registration, every applicant must confirm via a checkbox that they are 21 years of age or older and that they are accessing the platform voluntarily. This declaration is logged and timestamped. Prior to the processing of any first withdrawal, our compliance team reviews the submitted KYC documentation — which includes a scan of the player's Indonesian national identity card (KTP) or passport — to confirm that the date of birth on record matches the identity document and that the player is at least 21.

If agb89 suspects at any point that an account is being operated by or on behalf of a minor, the account will be immediately suspended and escalated to our compliance team for investigation. Any balance held in the account will be frozen until the investigation is complete, and the outcome will be recorded in accordance with our international licensing obligations. We do not allow third parties to operate accounts on behalf of others.

We strongly encourage parents and guardians living in Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, and across Indonesia to make use of device-level parental controls to restrict access to online gambling platforms. Tools such as Net Nanny, Kaspersky Safe Kids, and built-in iOS/Android family safety features can prevent underage access at the operating-system level, adding a layer of protection beyond agb89's own verification procedures.

Deposit Limits — Stay in Control of Your Spending

Responsible gambling starts with knowing your budget. agb89's deposit limit system allows every registered Member to set a personal spending ceiling denominated in Indonesian Rupiah (IDR). You can set limits across three timeframes:

• Daily limit: The maximum total amount you can deposit within any 24-hour rolling period.
• Weekly limit: The maximum total amount you can deposit across any 7-day rolling period.
• Monthly limit: The maximum total amount you can deposit across any 30-day calendar month.

Deposit limits can be reduced instantly via the Responsible Gaming section of your account settings panel — the reduction takes effect immediately. However, any request to increase an existing deposit limit is subject to a mandatory 72-hour cooling-off period before the higher limit becomes active. This delay is intentional: it prevents you from overriding a protective limit you set for yourself during a moment of clear-headed judgment while in an impulsive state. Limits via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja are all subject to the same cap.

Session Time Management

Time can pass quickly during an engaging betting session or a slot run. agb89's session timer feature allows you to set a customisable notification that appears on screen after a defined period of continuous play. You choose the interval — 30 minutes, 1 hour, 2 hours, or a custom duration — and when the timer fires, agb89 displays a clear, full-screen message reminding you how long you have been playing, your net session result in IDR, and inviting you to take a break.

These reminders are not nannying — they are a practical tool to combat the well-documented psychological phenomenon of "time distortion" that occurs during immersive gambling activity. Regular breaks correlate strongly with more deliberate, budget-aware betting behaviour.

Cooling-Off Periods & Time-Out Features

If you feel your gambling frequency is increasing beyond comfortable levels, agb89 offers structured cooling-off periods that let you step away without permanently closing your account. Available time-out durations are: 24 hours, 48 hours, 72 hours, 7 days, 14 days, and 30 days.

During an active time-out:

• All betting activity — sportsbook, live casino, slots, Domino QQ, Capsa Susun — is suspended.
• Deposits via all IDR payment channels are blocked.
• Promotional emails and bonus notifications are paused.
• You can still log in to view your transaction history and contact support.
• Pending withdrawal requests will continue to be processed normally.

A time-out cannot be cancelled or shortened once it has been activated. This is by design. The protection is only meaningful if it cannot be easily bypassed.

Self-Exclusion — For When You Need a Longer Break

Self-exclusion is the most serious responsible gaming tool agb89 offers, and it is available to any Member at any time, completely free of charge. A self-exclusion closes your account for a minimum of 6 months. You can also opt for permanent self-exclusion, which closes your account indefinitely with no option to reopen it.

During a self-exclusion period, agb89 will make every reasonable effort to prevent you from opening a new account on the same platform using different credentials. Our compliance team maintains a database of self-excluded Member profiles for this purpose. If you attempt to open a duplicate account while self-excluded and are detected, the new account will be closed and any deposited funds will be returned to the original deposit method.

We also encourage players who have self-excluded from agb89 to consider registering their exclusion more broadly. Although a comprehensive cross-operator exclusion register is not universally available in all markets, seeking voluntary exclusion across multiple platforms simultaneously is the most effective step a player with a gambling problem can take.

Recognising Problem Gambling

Gambling problems rarely appear overnight — they develop gradually and often go unrecognised until they cause significant harm. The earlier a problem is identified, the easier it is to address. Common warning signs that gambling may have moved from entertainment to a problem include:

• Betting with money that was intended for household expenses, rent, food, or savings.
• Chasing losses — continuing to bet in an attempt to win back money you have already lost.
• Lying to family members, friends, or colleagues about how much you gamble or how much you have lost.
• Feeling anxious, irritable, or depressed when you are not gambling.
• Borrowing money — from family, friends, or financial institutions — specifically to fund gambling.
• Neglecting work, study, or personal relationships because of time spent gambling.
• Continuing to gamble despite repeated unsuccessful attempts to stop or reduce your activity.
• Gambling as a way to escape stress, boredom, loneliness, or other negative emotions.

If you recognise two or more of these behaviours in yourself, we strongly encourage you to use agb89's self-assessment tool below, speak with our support team, or reach out to a professional counselling service.

Protecting Your Account

Account security is an important component of responsible gaming. A compromised account can be used by someone else — including a minor — to place bets on your behalf. agb89 recommends the following best practices to all Indonesian players:

• Use a strong, unique password for your agb89 account that you do not use on any other platform.
• Never share your agb89 username or password with any other person, including family members.
• Always log out fully after each session, especially on shared or public devices.
• Enable all available two-factor authentication features in your account settings.
• If you suspect unauthorised access to your account, contact [email protected] immediately and request an emergency account freeze.